Seek One Provisions - Return & Exchange Policy

At Seek One Provisions, we stand behind our gear. Our goal is to make sure you’re confident in what you’re using in the field—while keeping our return process fair, efficient, and sustainable.

Return Window

Returns: Eligible within 30 days of purchase
Exchanges: Eligible within 45 days of purchase

Holiday Return Window

Orders placed from the Monday of Thanksgiving week through December 25 are eligible for return or exchange up to 30 days after December 25.

Return Options

We offer the following return options through our returns portal:

Exchange
Store Credit
Refund to Original Payment Method

We strongly encourage instant exchanges to ensure you get the right gear as quickly as possible.

Return Fees

United States

Exchange: $7.00 paid seperately
Store Credit: $7.00 (deducted from Store Credit total)
Refund: $7.00 (deducted from refund total)

Canada

Refund only: $17.00 USD
Exchanges and store credit are not available

Return Shipping Protection (Loop Checkout)

At checkout, you may be offered the option to purchase Free Return and Package Protection for a small fee that varies based on order value.

If purchased: Return shipping is covered and your package is protected.
If declined: You will be subject to the return fees listed above at the time of return

This service does not override or replace any of our return eligibility rules.

Eligibility Requirements

To be eligible for a return or exchange, items must be:

Unworn and unwashed
Tags attached
Free of scent contamination
Not used in the field

We reserve the right to deny returns that do not meet these standards.

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

Items with tags removed
Opened or used Bone Head scent products (including any opened container, regardless of use)
Used hunting gear
Final sale or clearance items
All Bone Head Scents products

Condition Violations

Returns showing any of the following may be rejected:

Signs of field use
Strong odors (including scent products, smoke, etc.)
Missing tags
Wear or damage

Refunds

Refunds are issued to the original payment method
Return fees will be deducted from the total refund
Original shipping charges are non-refundable
Refunds are processed within 5 business days after the return is received and inspected

Store Credit

Issued at equal value of returned item(s)
Never expires
Non-transferable and cannot be redeemed for cash

Exchanges

Instant exchanges are available through our returns portal
Allows you to receive your new item before your return is completed
Subject to approval and payment authorization through Loop

Partial Returns

If returning part of an order:

The full return fee still applies
Refund or credit will reflect only the returned item(s)

Incorrect or Damaged Items

If you received the wrong item or a damaged product:

We will cover return shipping
We will send a replacement item at no cost

Please contact customer service at shop@seek-one.com before initiating the return.

Lost Packages

Once an order has shipped, responsibility transfers to the shipping carrier.

Customers must file claims directly with the carrier for lost packages
Seek One Customer Service will provide necessary support information

If you purchased package protection at checkout, your claim will be handled through the protection provider and if approved you will be refunded in full and able to make a new purchase on the website.

Return Abuse & Policy Enforcement

We reserve the right to:

Deny returns that do not meet our policy requirements
Refuse service to customers with excessive or abusive return behavior
Limit or reject returns at our discretion

Return Process

All returns and exchanges must be initiated through our official returns portal powered by Loop.

Return instructions and shipping labels will be provided upon approval.

Final Note

We build gear for real hunters and real conditions. If something isn’t right, we’ll work to make it right, but we also expect returned gear to meet the same standards we send it out with.